Terms and Conditions & Privacy Policy

Website Terms and Conditions

Welcome to Katie Malley Therapy's website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Katie Malley Therapy's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Katie Malley Therapy’ or 'us' or 'we' or ‘our’ or 'my' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Information contained in this website is for general information purposes only.

The information is provided by Katie Malley Therapy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you can link to other websites which are not under the control of Katie Malley Therapy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Katie Malley Therapy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

you may not print or download to a local hard disk extracts, unless given written permission, for your personal and non-commercial use only

you may not copy the content to individual third parties for personal use, only with written permission and acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

How Katie Malley Therapy uses your personal data:

Your personal data is confidential and will not be shared with any third parties. Personal details are either taken and kept for the purposes of keeping you safe during sessions, planning therapy sessions and enhancing your experience or for the purpose of booking you on to a course, keeping you safe during classes/courses and contacting you regarding the course.

We are required to keep records for a period of time for insurance purposes. Your details are kept securely and, if no longer required by Katie Malley Therapy, destroyed by shredding after five years for adults. For clients under the age of 18 records will be kept up until their 18th Birthday and then for a further five years after their 18th Birthday.

This privacy notice provides you with details of how we collect and process your personal data including any information you may provide through our site when you book a service, sign up to any future newsletters or complete a course booking form.

Katie Malley Therapy is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details:

Katie Malley Therapy

Email address: katie@katiemalleytherapy.co.uk

Postal address: 618 Manchester Road, Bury, BL9 9SU

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time, whilst actively attending sessions/classes/ courses your personal information changes by emailing us at katie@katiemalleytherapy.co.uk

Below are our policies on how we collect data from you and which data we collect from you:

Course Bookings

Identity Data may include your first name, last name and that of your child/children.

Contact Data may include your home address, email address and telephone numbers.

Financial Data is not collected. All payments are collected either by Booking That In (booking service) BACS, cash, cheque or gift voucher.

Transaction Data may include details about payments made by yourself for course bookings or appointments.

Your personal data will be stored and be accessible by Katie Malley Therapy.

Your information will not be shared with any third party companies.

We do not store credit card details and we never share customer details with any third parties

We will only contact you with regards to Katie Malley Therapy services and associated matters and will never send spam to you.

Client Consultation Forms

Identity Data may include your first name, last name, marital status, title, date of birth and gender. Identity Data may also include details of your child/children and family makeup

Contact Data may include your home address, email address and telephone numbers and that of your next of kin

Health Data: The medical and emotional questions are required so that we can provide a holistic treatment for you, indentify the presenting issues and what you wish to get from the therapy

Sensitive Data: We do collect some Sensitive Data about you. Sensitive data refers to data that includes details about your medical background, race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation. We do not collect any information about criminal convictions and offences, unless this is shared during therapy sessions

Financial Data is not collected. All payments are collected either by BACS, cash, cheque or gift voucher.

Transaction Data may include details about payments made by yourself for treatments.

Your personal data will be stored and be accessible by Katie Malley Therapy.

Your information will not be shared with any third party companies.

We will only contact you with regards to Katie Malley Therapy services and associated matters and will never send spam to you.

Data Retention:

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for insurance and tax purposes.

Medical Malpractice requests that we keep consultation files on record for seven years once you have received your last treatment. After this date they will be shredded.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or medical requirements.

Disclosing Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Webserver Logs

For statistical purposes, we may gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. This information will only be used internally and is not distributed or sold to a third party. We may use this information, which does not identify individual users, to analyse trends, to administer the website and to gather demographic information about our user base as a whole.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

These include the right to:

Request access, correction and removal to your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you request access to your personal data, there will not be a fee unless the request is excessive.

We try to respond to all legitimate requests within one month.

Links to Third Party Websites

When you are using Katie Malley Therapy's website you may move to other websites which are not operated by us (“Third Party Websites”). Third Party Websites may send their own cookies to you and collect or request data and personal information. We do not control Third Party Websites and therefore are not responsible for them. By having a link to Third Party Websites from the Website we do not make any promise or recommendation about the Third Party Websites and we may not have any connection with the people who operate the Third Party Websites. You should always read the privacy policy of Third Party Websites as their policy may be materially different to that of Katie Malley Therapy.

Changes to the Privacy Policy

From time to time Katie Malley Therapy may decide or be legally obliged to update this privacy policy. Any changes will be posted on the website. Except as required by law, any modifications of this privacy policy will not affect our treatment of data collected prior to the effective date of the policy change.

Cookie Policy

EU regulations require us to provide site visitors with a description of the purpose of cookies and how they are used on our website. The regulations also require site visitors to consent to cookies being stored on their computer, laptop, tablet, or mobile device.

We use cookies to monitor how our website is used and to ensure that we give visitors the best experience we can. These cookies are anonymous and do not collect or hold personal information.

If you continue to use our website without changing your browser-based cookie settings, we will assume you are happy for us to store our cookies on your device. By using our website, you are giving your consent for the deployment of our cookies.

Should you choose to, you can change your cookie settings at any time – please read the ‘how can I control cookies’ section of this policy for advice on how to do this.

If you choose to block our cookies, some of the functionality of the website will not be available and this may adversely affect the performance and experience of the site.

If at any time we change the cookies, we will make sure you are aware by updating this policy. We recommend you re-visit this policy from time to time to ensure you remain up to date.

Please read the rest of this policy for information on the types and uses of cookies, and for a detailed description of the cookies we use.

What is a Cookie?

A cookie is a small text file that is created and stored on your web browsing device by a website (or certain functional elements of a website).

Only the website (or function) that created the cookie can retrieve or read the contents within it. When you re-visit a website that uses cookies, it will check for its cookies on your device and read the information within them. Depending on the purpose of the cookie, the website will usually use that information to ‘tailor’ itself to suit you.

Each cookie contains anonymous information (typically a unique identifier, the website name, and some digits and numbers), and is specific to your web browser.

Cookies can be used for a wide variety of tasks, such as storing your website preferences, enhancing navigation between pages and improving your user experience. Cookies help make the interaction between you and the website simpler, smoother and more intuitive.

Without cookies or similar technologies, websites would not easily be able to ‘remember’ who has previously visited them – logging into a website or adding items to a shopping basket would be much more complicated.

Types of Cookies

Cookies can be created by the main website you are visiting (‘first party cookies’), or by other websites that are contributing (or ‘feeding’) content to the page you are viewing (‘third party cookies’).

Regardless of their source, cookies are given a lifespan when they are created – they will either exist for the duration of your visit on the website (‘session cookies’), or they will exist for a defined period after your visit (‘persistent cookies’) so that they are available if you return to the site.

A third ‘level’ of categorisation exists which groups cookies as:

‘strictly necessary’: enabling websites to provide certain core features or functions that are expected/requested.
‘performance’ orientated: improving the performance of the website, and the experience of the user.
‘functionality’ orientated: enhancing or adding non-essential functionality to website (for example, storing your preferences for return visits).
‘targeting’ orientated: enabling websites to ‘target’ advertising, marketing or other content based on the location and/or browsing habits (among others) of the user.

First Party Cookies and Third Party Cookies

First party cookies are created, governed and accessed only by the main website you are visiting.

Third party cookies are created, governed and accessed by ‘external’ websites that are contributing content or functionality to the main website. The third party organisation responsible for these cookies may use them to track your journey or store your preferences across multiple websites.

Examples of typical third party content or functionality that may deploy their own cookies:

user access tracking from external analytics companies, such as Google Analytics
embedded videos from sites such as YouTube or Vimeo
social sharing options from sites such as Facebook and Twitter
content ‘feeds’ from sites such as Flickr and Twitter

Some websites also use third party advertising services to deliver targeted advertising – and some of these advertising services use cookies to track your browsing across multiple sites to assess which advertisements should be displayed to you. We do not use any such services and there are no advertising cookies on this site. In fact, we do not use any cookies which track your behaviour outside of this website.

Third party cookies are not, by default, governed or controlled by the first party website – setting cookie preferences on the website itself will only affect the deployment of first party cookies and not third party cookies.

To manage third party cookies, you should check the relevant third party website for advice. (Alternatively, use your browser settings to control the deployment of third party cookies.)

Flash Cookies

Adobe Flash Player is commonly used to deliver media rich content, such as video and interactive entertainment. Visit the Adobe Flash Player website for more information.

Adobe deploy their own third party cookies for use by the Flash Player and these are not manageable through the normal browser settings. Flash cookies work in a different way to ‘standard’ web browser cookies, and are not stored within the browser.)

Some web browser developers are preparing solutions to allow the control of Flash cookies through their browsers, but until these options are available visit the Flash Player website to find out how to restrict or block Flash cookies.

Session Cookies

Session cookies are temporary and only exist during your browsing session – once the browser is closed, they are deleted from the browsing device.

Session cookies are used for features like:

remembering the contents of a shopping basket;
ensuring uninterrupted but secure access to user accounts (for example, internet banking and email).

Persistent Cookies

Persistent cookies are semi-permanent – they are saved to the browsing device for a fixed period (which could be a month, a year, or longer) and are retained when the browser is closed.

Persistent cookies are used for features like ‘remembering’ a user and their preferences across multiple browsing sessions.

Strictly Necessary Cookies

Cookies that provide features or functionality that are specifically requested/required (for example, enabling visitors to navigate through the site) are classed as ‘strictly necessary’.

Without these cookies, the website would not be able to provide site visitors with the service that they expect or need.

Features such as automatic sign in (which is typically requested using a ‘remember me’ option) would use a ‘strictly necessary’ cookie.

If browser settings are used to deactivate strictly necessary cookies, the website may become unusable. At the very least, it will no longer be possible to guarantee security or predict how the website will perform.

Performance Cookies

Cookies that help to improve the performance and/or user experience on a website are classed as ‘performance’ cookies.

Performance cookies can include those that collect information about how a visitor interacts with the website. These cookies do not collect any information that could be used to identify the visitor, or that could be used for marketing/advertising purposes.

The collected information is anonymous and used only to improve the relevant organisations understanding of how the website works, how effective it is at presenting its content and to help improve the understanding of what its visitors require.

Functionality Cookies

Cookies that enhance the features, functionality and user experience on a website are classed as ‘functionality’ cookies.

Functionality cookies can include those that store details of your site preferences, allowing a website to ‘remember’ you and ensure that, when you have chosen a specific option on the site, your choices are retained for each visit.

If you have requested that content be tailored to your requirements, it is possible that a functionality cookie has been used to record this preference (for example, specifying your location to receive information specific to your area).

Targeting Cookies

Cookies that attempt to automatically tailor content based on the visitors’ journey and interactions on a website are classed as ‘targeting’ cookies.

Targeting cookies are typically used for marketing and advertising purposes, delivering content which is relevant to the visitors’ interests and their browsing habits.

Targeting cookies are often governed by third party services.

How Katie Malley Therapy Uses Cookies

This website uses cookies:

To monitor site visits and understand your usage of the website using Wix Analytics. Please see Wix’s cookie details page.
This website may also feature content from the following third party websites, which may use cookies (please visit the respective website for more information on the cookies they use):
Facebook ('like' and sharing options) Facebook privacy policy;
Instagram (Instagram feed 'following' and 'sharing' options) Instagram privacy policy;
Twitter (Twitter feed, ‘following’ and sharing options) Twitter privacy policy;

We do not collect any personal information in our cookies, we do not sell any of the information we collect and we do not disclose the information to third parties (except where required by law – for example, to government bodies and law enforcement agencies).

We use Wix web analytics service to record site traffic. Wix use these cookies to collect anonymous data, which we can then evaluate using their reporting tools. For more information, please see Wix’s cookie details page.

If you do not want Cookies set

Some users may consider the use of cookies to store information on their device as intrusive, particularly if they are uncertain of who is using that information, and for what purpose.

While cookies are generally harmless, you may find it preferable not to allow, for example, targeting cookies to monitor your browsing habits and display advertising that has been targeted to your interests. In these cases, it is possible to block some or all cookies and to delete cookies that have already been set.

Please note that while we do not use any ‘strictly necessary’ cookies at present, if you choose to block cookies, we cannot guarantee or predict how this website will perform during your visit.

Can I control Cookies?

If you want to control which cookies are sent to your device, you can configure your browser to display a notification (and/or a request for permission) when a website attempts to deploy a cookie. You can also configure your browser to refuse cookies altogether and you can delete any cookies that have already been set.

Please use your browser’s help option to find out how to perform these actions within your browser. Alternatively, comprehensive information for managing/deleting cookies on a variety of browsers/platforms is available on the All About Cookies website.

Further Information

The Information Commissioner’s Office (ICO) is responsible for monitoring and enforcing the EU cookie regulations. The ICO website features a guide to the directive and various aspects of cookies.

The All About Cookies website is a free resource for marketers and consumers which explains what cookies are and how they are used

Booking Terms & Conditions

The full amount is payable at the time of booking. Your place/ service is secure on full payment. All contracts and agreements and/ or booking forms (where necessary) must be completed before commencing any sessions or services, not including the initial consultation.

Cancellations

24 hours’ notice is required to cancel your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If less than 24 hours’ notice is provided, you will be charged the full cost of your session.

If a health or insurance company is paying for your treatment, they may make you liable for the charge. Your treatment sessions could be suspended dependant on their policy.

The same policy applies for rearranging appointments.

Non-attendance & Lateness

If you fail to attend a session without any notice you will be charged the full amount, payment will need to be received before booking any further sessions, and your file will be placed on hold. If you are more than 15 minutes late to your session, the session will not go ahead as there is not enough time remaining and sessions can not be extended. You will be charged the full price for this session.

Cancellation of Courses & Workshops - NOT THERAPY SESSIONS
Cancellation within 2 weeks of the course start date or withdrawing during a course is classed as a cancellation and no refund for the course or remaining classes will be given. Cancellation of the course outside of 2 weeks will receive a full refund minus £5.00 administration fees. Katie Malley Therapy reserves the right to cancel/suspend a course/workshop if there is an issue with the venue, class numbers, or unforeseen circumstances. In the event of a cancellation made by Katie Malley Therapy a full refund will be given. Our liability for any such cancellation shall be limited to the payment credit made and we shall not be liable for any losses of any kind incurred by you as a result of such cancellation. The credit will be made within 14 days of the date on which we agree that you are to be credited to your payment method. We may offer an alternative course or venue.

Missed Classes

We understand that on occasion a class maybe missed. We are under no obligation to refund for missed classes. Our costs remain the same regardless of attendance.

Absence Due to Illness

Please do not attend classes if you are showing signs of upset stomach with diarrhoea or sickness, contagious disease any other member of your family is showing signs of sickness.

Refunds/discounts are not given for classes missed due to illness.

Safety

This is always of paramount concern. However, we are not liable for any loss, damage or injury that may occur whilst attending our classes, courses or workshops.

You are bound to disclose any information regarding your or your child's health relevant to the practice of the class you are attending.

You are responsible for all applications of skills you may practice outside the classes both now & in the future.